Frequently Asked Questions
Everything you need to know about your next ride.
How long does shipping take for complete longboards?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship our skateboards and gear worldwide. Please note that international customers are responsible for any customs duties or import taxes.
What is your return policy for skate hardware?
We offer a 30-day return window for unused items in their original packaging. Please note that assembled custom completes cannot be returned.
How do I know which deck size is right for me?
Deck choice depends on your height, shoe size, and riding style. Generally, wider decks offer more stability for downhill, while narrower decks are better for technical street tricks.
Are your boards covered by a warranty?
Yes, all Original Skateboards decks come with a 90-day manufacturer warranty against de-lamination and structural defects.
Can I track my order once it has shipped?
Absolutely. Once your package leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.